High-Performing Gaming Floor Associate

6 days ago


Reading, Reading, United Kingdom The Rank Group Full time
Company Overview
A leading entertainment brand, The Rank Group operates Grosvenor Casinos, known for its welcoming atmosphere and exciting gaming experiences. With a strong presence in the UK, our venues are at the heart of local communities, offering a space to play, socialize, and enjoy excellent food and drink.

Salary
We offer a competitive salary for this role, estimated around £25,000 - £35,000 per annum, depending on experience.

Job Description
As an experienced dealer, you will be responsible for delivering exceptional customer service through live gaming experiences. This includes acknowledging and assisting customers, understanding games and payouts, and connecting with first-time customers to explain how the games are run.

Required Skills and Qualifications
To succeed in this role, you should have a fantastic personality, hold a valid PFL (Personal Licence Holders) qualification, and be able to work collaboratively as part of a wider casino team. Additionally, you should embody our values of Service, Teamwork, Ambition, Responsibility, and Solutions, and be flexible to work various shifts, including nights, weekends, and bank holidays.

Benefits
This role comes with a range of benefits, including a £1,000 joining incentive, a share of uncapped tips, premium pay allowance after midnight, paid breaks, and 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues. You'll also enjoy industry-leading employee rewards, monthly and yearly STARS awards, and access to an employee assistance program and mental health first aiders.

Others
Grosvenor Casinos is committed to providing a safe and enjoyable environment for all customers. As a dealer, you will be expected to promote responsible gambling practices and identify signs of problem gambling among customers.

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