Casino Floor Team Member

3 weeks ago


Reading, Reading, United Kingdom Rank Group Full time

Job Title: Casino Floor Team Member

We are Rank Group, a leading gaming and entertainment company, and we are seeking an experienced dealer to join our team at Grosvenor Casinos. Our venues are at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drink, and entertainment.

As a dealer, you will be responsible for acknowledging, welcoming, and assisting customers in gaming. You will need to understand the games, payouts, and identify high-value members. You will also be required to connect with first-time customers, explaining how the games are run, and follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor.

Key Responsibilities:

  1. Acknowledge, welcome, and assist customers in gaming
  2. Understand the games, payouts, and identify high-value members
  3. Connect with first-time customers, explaining how the games are run
  4. Follow guidance from the CADS and gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  5. Be aware of and prioritize safer gambling, looking out for signs of problem gambling and inform a manager

Requirements:

  1. A fantastic personality
  2. Holder of a PFL
  3. Collaborate and work as part of the wider casino team
  4. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  5. Have the flexibility and be open to work any time of the day, including nights, weekends, and bank holidays
  6. Applicants must be 18+ and have the right to work in the UK


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