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Gaming Experience Manager

1 month ago

Reading, Reading, United Kingdom Rank Group Full time
Role Overview

We are seeking an experienced Croupier to join our team at Grosvenor Casinos. As a key member of our casino floor team, you will be responsible for delivering exceptional customer experiences, ensuring our patrons feel valued and entertained.

Your primary focus will be on acknowledging, welcoming, and assisting customers in gaming, as well as understanding game rules, payouts, and high-value members. You will also play a crucial role in connecting with first-time customers, explaining how our games are run, and following guidance to meet table demand.