IT Support Specialist

4 weeks ago


Kidlington, United Kingdom MARS Recruitment Full time
Job Title: 2nd Line IT Support Technician

We are seeking a skilled and experienced 2nd Line IT Support Technician to join our team at MARS Recruitment. As a key member of our technical support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of their IT systems.

About the Role:

The successful candidate will have a strong background in IT support and a proven track record of troubleshooting and resolving technical issues. You will be responsible for providing support to a diverse range of users, including onsite and off-site staff, and will work closely with our clients to understand their technical requirements and provide tailored solutions.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment
  • Install and configure software and hardware as required
  • Perform daily checks and maintenance tasks to ensure the smooth operation of IT systems
  • Collaborate with our clients to understand their technical requirements and provide tailored solutions
Requirements:
  • Minimum 1 year of experience in a similar role
  • Strong technical skills, including Windows 10, MS Server 2019/2022, MS Office 365, Active Directory/Entra ID & Group Policy administration, IP networking & telephony, DNS, DHCP, and server, network, and desktop hardware
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary, £30k - £32k depending on experience
  • Stunning office location in rural Oxfordshire
  • Part of a well-established team of technicians in a relaxed environment
  • 23 days' holiday per year, increasing with service - plus bank holidays and an extra day for your birthday
  • Holiday purchase scheme
  • Pension scheme
  • On-site parking
  • Free tea & coffee

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status.


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