Technology Service Operations Manager
2 days ago
We are seeking a seasoned IT Service Delivery Manager to lead our technology service operations team at Card Factory. As an IT Service Delivery Manager, you will be responsible for designing, implementing, and managing high-quality IT services that meet the needs of our colleagues across the business. This includes developing and maintaining strong relationships with key stakeholders, managing service level agreements (SLAs), and ensuring the effective management of IT support contracts.
Key Responsibilities- Develop and maintain a deep understanding of the IT systems and services used by Card Factory colleagues, including the processes they undertake and IT systems that contribute to wider organisation goals.
- Collaborate with IT functional and platform squads to design and implement new IT solutions and services, ensuring alignment with business objectives.
- Manage the co-ordination and resolution of major incidents, ensuring that stakeholders are kept informed and that lessons learned are applied to drive follow-up actions.
Card Factory offers a competitive salary of approximately £55,000 per annum, as well as a range of benefits, including 25% colleague discount, financial wellbeing support, seasonal incentive schemes, and access to blended learning and development content.
The ideal candidate will possess at least 2 years' experience in a similar IT Service Delivery Management role, SLA management and Service Performance reporting skills, good IT technical aptitude, and exceptional stakeholder management skills.
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Technology Operations Manager
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Director of Accounting Operations
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Supply Chain Technology Strategist
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Healthcare Operations Manager Position
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