Technology Service Operations Manager

2 days ago


Wakefield, Wakefield, United Kingdom Card Factory Full time

We are seeking a seasoned IT Service Delivery Manager to lead our technology service operations team at Card Factory. As an IT Service Delivery Manager, you will be responsible for designing, implementing, and managing high-quality IT services that meet the needs of our colleagues across the business. This includes developing and maintaining strong relationships with key stakeholders, managing service level agreements (SLAs), and ensuring the effective management of IT support contracts.

Key Responsibilities
  • Develop and maintain a deep understanding of the IT systems and services used by Card Factory colleagues, including the processes they undertake and IT systems that contribute to wider organisation goals.
  • Collaborate with IT functional and platform squads to design and implement new IT solutions and services, ensuring alignment with business objectives.
  • Manage the co-ordination and resolution of major incidents, ensuring that stakeholders are kept informed and that lessons learned are applied to drive follow-up actions.

Card Factory offers a competitive salary of approximately £55,000 per annum, as well as a range of benefits, including 25% colleague discount, financial wellbeing support, seasonal incentive schemes, and access to blended learning and development content.

The ideal candidate will possess at least 2 years' experience in a similar IT Service Delivery Management role, SLA management and Service Performance reporting skills, good IT technical aptitude, and exceptional stakeholder management skills.



  • Wakefield, Wakefield, United Kingdom Card Factory Full time

    We are seeking a Technology Operations Manager to join our IT team at Card Factory, the UK's leading specialist retailer of greeting cards, dressings, and gifts.As a Technology Operations Manager, you will be responsible for ensuring the smooth operation of all IT systems and services, including day-to-day management, monitoring, and maintenance.The ideal...


  • Wakefield, Wakefield, United Kingdom Software Technology Inc Full time

    Accounting Operations Manager Job DescriptionSoftware Technology Inc. is seeking an experienced Accounting Operations Manager to lead our accounting operations team. As a key member of our finance team, you will be responsible for managing financial reporting, budgeting, and forecasting, ensuring compliance with regulations and company standards. About the...


  • Wakefield, Wakefield, United Kingdom Service Care Solutions Full time

    About Service Care Solutions - Our client, a Local Authority based in West Yorkshire, is seeking an experienced Interim Head of Environmental Services and Fleet Operations.Job SummaryThe successful candidate will lead the Environmental Services Team, overseeing waste management, fleet operations, transport, countryside management, and street scene...


  • Wakefield, Wakefield, United Kingdom Service Care Solutions Full time

    About the Role - We are seeking an experienced Director of Environmental Services to lead our Environmental Services Team. This is a full-time, ongoing temporary contract offering hybrid working and a day rate of between £475 - £550 per day Umbrella LTD (£375 - £430 PAYE).Responsibilities - The successful candidate will be responsible for leading all...


  • Wakefield, Wakefield, United Kingdom Software Technology Inc Full time

    Career Opportunity: Senior Financial Leadership RoleSoftware Technology Inc. is seeking a Senior Financial Leadership professional to join our team as a Director of Accounting Operations. As a key member of our finance team, you will be responsible for managing accounting operations, leading teams, and driving business growth through strategic partnerships...


  • Wakefield, Wakefield, United Kingdom ACADEMY OF LIVE TECHNOLOGY Full time

    Job Title: Academic Instructor in Lighting TechnologyThe Academy of Live Technology, a renowned institution for live event industry professionals, seeks an experienced academic instructor to join its innovative staff team. Located at the heart of ACADEMY OF LIVE TECHNOLOGY, this esteemed position offers a unique opportunity to contribute to the delivery of...


  • Wakefield, Wakefield, United Kingdom Software Technology Inc Full time

    Job SummaryA senior financial leadership role is available at Software Technology Inc. for a Director of Accounting Operations to manage accounting operations, lead teams, and drive business growth through strategic partnerships and client relationships.About the CompanySoftware Technology Inc. is a leading provider of innovative solutions in the technology...


  • Wakefield, Wakefield, United Kingdom Card Factory Full time

    Job Summary:We are seeking a skilled Supply Chain Technology Strategist to join our team at Card Factory. This role is responsible for driving digital transformation and maintaining cardfactory's Supply Chain Technology, ensuring it aligns with the business strategy.Key Responsibilities:Select and manage technology partners for cardfactory's Supply Chain...


  • Wakefield, Wakefield, United Kingdom Service Care Solutions Full time

    **Job Opportunity:** Service Care Solutions is seeking an experienced Environmental Services Team Lead to join their team on a contract basis.**Estimated Salary Range:** £45,750 - £52,700 per annum (based on a 37.5 hour week and assuming 26 pay periods per year), or between £475 and £550 per day (Umbrella LTD) / £375 - £430 per day (PAYE)**About the...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    We are looking for a skilled and experienced Clean Services Manager to join our team at Yorkshire Ambulance Service NHS Trust.As a Clean Services Manager, you will be responsible for overseeing the cleaning and maintenance of our premises, ensuring that they are kept clean and tidy at all times.You will need to have previous experience in a similar role, as...


  • Wakefield, Wakefield, United Kingdom Software Technology Inc Full time

    About Software Technology IncSoftware Technology Inc is a leading software development company, and we are looking for an experienced Chief Financial Officer to join our team.Salary InformationWe offer a competitive salary in the range of $120,000 to $160,000 per year, depending on experience.Job DescriptionThe Chief Financial Officer will be responsible for...


  • Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

    We are seeking an experienced IT Helpdesk Manager to join our team in Leeds. The successful candidate will oversee the delivery of a quality technical support service to staff, manage the day-to-day operations of the global Help Desk, and ensure a consistent high level of service.Job DescriptionThis is a challenging role that requires excellent leadership...


  • Wakefield, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleThe Mid Yorkshire Teaching NHS Trust is seeking an experienced Healthcare Operations Manager to join our Division of Infrastructure.This is a challenging and rewarding role that involves providing support for the Facilities Operations Manager as well as line managing operations staff and their teams in maintaining an outstanding service to the...


  • Wakefield, Wakefield, United Kingdom Vestmark, Inc Full time

    Job DescriptionVestmark, Inc is a leading provider of investment management technology. We are currently seeking a highly experienced Senior System Engineer to join our team. The successful candidate will be responsible for ensuring the high performance and reliability of our services, including service revisions, system performance analysis, maintenance,...


  • Wakefield, Wakefield, United Kingdom POST recruitment Full time

    About the Opportunity:We are seeking a highly motivated and experienced Managed Services Consultant to join our dynamic and expanding technology services team. As a Business Development Manager, you will play a vital role in identifying new business opportunities and securing clients for managed IT support services.This exciting opportunity combines both...


  • Wakefield, Wakefield, United Kingdom International Executive Service Corps Full time

    International Executive Service Corps seeks a skilled Financial Operations Specialist to perform critical tasks related to financial document reviews and analyses. In this key position, you will work closely with the supervisory team to ensure accurate and timely completion of examinations.You will be responsible for analyzing financial data, preparing...


  • Wakefield, Wakefield, United Kingdom Bagnall Hopkins Recruitment Full time

    Bagnall Hopkins Recruitment is looking for an Operations and Services Director to lead our customer service and reception team. In this role, you will manage the smooth running of the team, record and analyse staff performance, and accurately record and improve service level performance.You will also be responsible for listening to calls, providing 1-2-1...


  • Wakefield, Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    We are seeking a highly motivated and organized Facilities Operations Coordinator to join our team at Yorkshire Ambulance Service NHS Trust. As a Facilities Operations Coordinator, you will be responsible for ensuring the cleanliness and maintenance of our premises.The ideal candidate will have previous experience in workplace premise cleaning and be able to...


  • Wakefield, Wakefield, United Kingdom Academics Full time

    We are seeking a skilled and passionate Design Technology teacher to join our team at a diverse secondary school in Wakefield. As a Design Technology educator, you will be responsible for teaching the subject to students across KS3 and KS4, creating a safe and positive learning environment, and supporting student progress.Key Requirements:Degree related to...


  • Wakefield, Wakefield, United Kingdom Academics Full time

    We are seeking an experienced and enthusiastic Design Technology educator to join our team at a diverse secondary school in Wakefield.About the RoleThe successful candidate will be responsible for teaching Design Technology across KS3 and KS4, inspiring students to reach their full potential.Key ResponsibilitiesTeach Design Technology to students in KS3 and...