Cancer Support Worker

4 weeks ago


Dorchester, Dorset, United Kingdom Dorset County Hospital NHS Foundation Trust Full time
Job Overview

An exciting opportunity has arisen to join the team at Dorset County Hospital NHS Foundation Trust as a Cancer Support Worker. This role is a fantastic chance to make a real difference in the lives of patients affected by cancer.

The successful candidate will work closely with the Clinical Nurse Specialists and other members of the multidisciplinary team to provide support and coordination to patients diagnosed with cancer. This will involve direct communication with patients, their families, and other healthcare professionals to ensure seamless care pathways.

The role will also involve helping to deliver core elements of the personalised care agenda, including undertaking holistic needs assessments, care planning, and facilitating health and wellbeing events. Additionally, the post holder will be responsible for supporting patients on a remote monitoring pathway.

Main Duties of the Job
  • Collaborate with Clinical Nurse Specialists to support and coordinate the needs of patients diagnosed with cancer.
  • Coordinate necessary assessments, investigations, and appointments required prior to patients starting treatment.
  • Coordinate transfer of care between service teams or facilitate service provision across interfaces of care.
  • Refer and signpost to the clinical team as appropriate for higher level decisions.
  • Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.
  • Monitor, audit, and report response times to inbound telephone calls.
  • Contribute to holistic needs assessment, care plan, and review of patients in line with practitioner guidance, protocols, and procedures.
  • Evaluate outcomes of care and support with a registered nurse.
  • Make pre-planned outbound telephone calls to patients under the guidance of the registered healthcare professional.
  • Contribute to clinical/quality management team reviews of any issues in relation to the patient pathway.
  • Support clinical teams to produce timely treatment summaries for patients and GPs.
  • Take a pivotal role in delivering health and wellbeing clinics and activities for people affected by cancer.
Working for Dorset County Hospital NHS Foundation Trust

Dorset County Hospital NHS Foundation Trust prides itself on ensuring a safe, friendly, inclusive, and comfortable environment where new employees are welcomed.

The organisation prioritises staff welfare and patient care, and supports employees to work to the trust's core values of excellence, respect, integrity, and teamwork.

Responsibilities
  • Provide support to patients diagnosed with cancer.
  • Identify and maintain databases of all patients stratified as low risk.
  • Once deemed competent, provide advice and information for patients and their relatives/carers.
  • Work collaboratively with colleagues to ensure relevant cancer targets are met, including holistic needs assessments, treatment summaries, and necessary surveillance plans for low-risk patients.
  • Communicate with patients to ensure they are kept up to date and informed as appropriate of their diagnosis, treatment, and follow-up plan.
Person Specification

Essential criteria:

  • Healthcare Assistant or Social Care Worker.
  • GCSE level education.
  • Evidence of study in the last 5 years in courses related to health or social care.
  • NVQ Level 3 or equivalent in health or social care subject.

Desirable criteria:

  • NVQ Level 4 or equivalent in health or social care subject.
  • Willingness to undertake training days and educational programmes.
  • Understanding of the Cancer recovery package.
  • Teaching qualification.
Knowledge, Abilities, and Skills

Essential criteria:

  • Relevant health or social care experience at AFC Band 3 or equivalent.
  • Minimum of 2 years recent working within a healthcare/social care setting.
  • Understanding of person-centred care.
  • Evidence of effective communications skills.
  • Experience of multi-professional working.
  • Experience of giving and receiving information to/from service users.
  • Experience in the use of IT data management systems.
  • Experience of working with patients with cancer.
  • Aware of DCH trust values.
  • Understanding of key referral pathways to Allied Health Professionals to support plans of care.
  • Previous participation in patient care planning.

Desirable criteria:

  • Knowledge of relevant cancer treatments and terminology.
  • Experience in coordinating a patient workload.
  • Teaching experience in a workplace setting.
  • Experience of discussing patient concerns and needs.
  • Experience working within a cancer setting.

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