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Ticketing Operations Coordinator

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Travel Trade Recruitment Full time

Job Summary:

We are seeking a highly skilled Ticketing Executive to join our dynamic team within a luxury Tour Operator in Manchester. As a Ticketing Executive, you will be responsible for handling incoming calls, delivering exceptional customer service, and ensuring the accurate issuance of travel documents.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone and other communication channels
  • Verify and process travel documents with precision and attention to detail
  • Manage ticketing queues, reissues, changes, and refunds with efficiency
  • Collaborate with internal teams to ensure seamless operations
  • Utilize industry-standard systems such as Aviate, Lime, Virgin, and Faremine to streamline processes
  • Perform additional duties as required to support the team's success

Requirements:

  • Proven experience in ticketing or a related field is essential
  • Proficiency in GDS systems, preferably Amadeus, is a must
  • Strong analytical skills and ability to work under pressure
  • A customer-centric approach and excellent communication skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to a comprehensive benefits platform