Department Coordinator

2 months ago


StratforduponAvon, Warwickshire, United Kingdom The Portfolio Group Full time
About The Portfolio Group

The Portfolio Group is a leading provider of employee assistance programs, dedicated to making a positive impact on the lives of millions. We are seeking a highly skilled Department Coordinator to join our team.

Job Summary

We are recruiting for a Department Coordinator to support our clinical operations and ensure high levels of professionalism. The successful candidate will be responsible for coordinating service requests, maintaining confidentiality, and adhering to internal and client Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Key Responsibilities
  • Coordinate single service requests and ensure timely completion
  • Manage service requests, including Critical Incident Stress Management Debriefs, wellbeing training, and Mental Health & Suicide First Aid
  • Take ownership and responsibility for assigned cases
  • Monitor and maintain accurate records for affiliate network counsellors and update system maps and databases as required
  • Attend team meetings and training sessions as needed
Requirements
  • Excellent communication and written skills
  • Ability to prioritize and work unsupervised
  • Good listening skills and open-minded approach
  • Ability to work to deadlines and manage multiple tasks
  • MS Office knowledge and experience
What We Offer
  • Competitive salary and benefits package
  • 25 days' holiday, plus bank holidays
  • Day off on your birthday
  • Cash plan for you and your children
  • Holidays increase after 2- and 5-years' service
  • Private medical insurance after 5 years' service
  • Pension Plan and Life Insurance
  • Pension plan contributions increase after 5- and 7-years' service
  • Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme
  • Cycle to work scheme
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink
  • Company incentives and access to discount schemes


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