Director of Commercial Operations
2 weeks ago
We are seeking a highly experienced and dynamic Director of Commercial Operations to lead our commercial operations, with a primary focus on optimising and growing our attractions business. The ideal candidate will have a proven track record in driving commercial success, enhancing productivity, and delivering operational excellence.
Key Responsibilities:- Commercial Strategy & Growth:
- Develop and implement a robust commercial strategy aimed at maximising revenue across all F&B, Retail, and operational channels.
- Utilise data and trends to maximise revenue opportunities.
- Identify and pursue new business ideas to pioneer growth and profitability.
- Oversee budget planning and financial management to ensure the achievement of financial targets and efficient allocation of resources.
- Operational Excellence:
- Lead and manage all aspects of operations, ensuring seamless integration between the attraction, Retail, F&B, and event management.
- Establish and maintain high standards of operational performance, including customer service, supply chain management, and inventory control.
- Implement best practices and continuous improvement initiatives to enhance productivity, reduce costs, and streamline processes.
- Leadership & Team Development:
- Provide strong leadership and direction to the operations, F&B, and retail teams, fostering a culture of excellence, accountability, and collaboration with the wider business.
- Build new enterprise and commercial opportunity within the attractions, and continue to explore ways of enhancing secondary functions.
- Develop and mentor management teams, ensuring they are equipped with the skills and knowledge to achieve operational and commercial objectives.
- Customer Experience & Satisfaction:
- Ensure the delivery of exceptional customer experiences across all touchpoints, with a focus on quality, service, and innovation.
- Monitor and respond to customer feedback, using insights to refine and improve service offerings.
- Health and Safety | Compliance and Risk Management:
- Ensure all operations comply with relevant health, safety, and regulatory requirements.
- Identify potential risks and develop strategies to mitigate them, ensuring the continued smooth operation of all business units.
- Extensive experience in a senior management role within the entertainment, hospitality, or retail industries.
- Proven track record of successfully managing commercial operations, including F&B and retail.
- Strong background in developing and executing commercial strategies that drive revenue and growth.
The Path Entertainment Group is committed to promoting equality of opportunity for all and will not discriminate against individuals on the basis of protected characteristics.
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