Service Delivery Lead

1 month ago


Kearsley, Bolton, United Kingdom mydentist Full time

Unlock Your Potential as a Service Delivery Lead

Join mydentist, the UK's leading dental network, and embark on a fulfilling career as a Service Delivery Lead. This exciting opportunity will challenge you to drive innovation, improve cost control, and deliver exceptional service to our estate.

About the Role

As a Service Delivery Lead, you will play a pivotal role in developing and embedding governance, driving improvements to our overall cost control, and delivering a fantastic service to our estate. You will be responsible for managing a significant reactive budget across a wide variety of 3rd parties, identifying opportunities for cost savings, and implementing proactive contractor management strategies.

Key Responsibilities

  • Develop and implement governance and cost control strategies to improve overall performance
  • Manage a significant reactive budget across multiple 3rd parties
  • Implement proactive contractor management strategies to drive improvements and efficiencies
  • Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs)
  • Collaborate with internal stakeholders to identify opportunities for cost savings and process improvements

Requirements

  • Confidence and a customer-focused approach
  • Outstanding organisational skills, attention to detail, and commercial acumen
  • Excellent communication and interpersonal skills
  • Ability to influence and negotiate with colleagues and external partners
  • Driving licence

What We Offer

As a Service Delivery Lead at mydentist, you will enjoy a competitive salary, rising to 27 days' holiday per year with service, plus bank holidays. You will also have access to fantastic discounts at cinemas, major retail brands, restaurants, and coffee chains, as well as recognition schemes and a supportive team environment.

Apply Now


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