Patient Services Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.
Key Responsibilities
- Provide first-line support to patients via phone and email, ensuring that all queries are resolved efficiently and effectively.
- Manage patient appointments, including booking, amending, and cancelling, in line with company procedures.
- Build strong relationships with practice teams to ensure seamless communication and problem-solving.
- Offer advice and support to patients within the designated scope of training provided.
- Provide excellent customer service to patients, ensuring their needs are met and exceeded.
Requirements
- Proven customer service experience, with a strong focus on delivering exceptional results.
- Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Confident IT user, with experience of working with Microsoft Office.
- Hardworking and professional attitude, with a passion for delivering high-quality results.
About mydentist
At mydentist, we are committed to providing exceptional patient care and support. As a leading dental network, we offer a range of benefits and opportunities for our employees to develop their skills and advance their careers.
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Kearsley, Bolton, United Kingdom mydentist Full time{"title": "Patient Services Advisor", "description": "Transforming Patient CareAt mydentist, we're committed to delivering exceptional patient care. As a Patient Services Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Your Key ResponsibilitiesProvide exceptional customer service to patients, responding to...
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