Patient Support Specialist

3 weeks ago


Kearsley, Bolton, United Kingdom mydentist Full time
About the Role

We are seeking a highly skilled and dedicated Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional support and care.

Key Responsibilities
  • Manage and resolve patient complaints and concerns in a timely and professional manner.
  • Provide excellent customer service and support to patients, practices, and other stakeholders.
  • Collaborate with the Patient Support Team to achieve team KPIs and improve patient satisfaction.
  • Develop and maintain effective relationships with practices, dentists, and Area Management teams.
  • Administer NHS Profile pages and respond to online patient feedback.
  • Support patients with general online booking queries and escalate as necessary.
  • Provide training to practices, dentists, and Area Management teams on patient support and advocacy.
Requirements
  • Proven customer service experience, preferably in a healthcare or dental setting.
  • Excellent grammar and literacy skills, with the ability to compose clear and concise letters and emails.
  • Strong analytical and problem-solving skills, with the ability to make confident decisions.
  • Ability to work effectively in a team environment and adapt to changing priorities.
  • Strong interpersonal skills, with the ability to build effective relationships with patients, practices, and other stakeholders.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and inclusive team environment.
  • Recognition and reward for outstanding performance.
How to Apply

If you are a motivated and dedicated individual with a passion for delivering exceptional patient support, please submit your application.



  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesManage and resolve patient complaints and concerns in a timely and...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesManage and resolve patient complaints and concerns in a timely and...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesEnsure that all correspondence is acknowledged in a timely manner, adhering...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesEnsure that all correspondence is acknowledged in a timely manner, adhering...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Transforming Patient Care with mydentistAs a Patient Support Officer at mydentist, you will be part of a dynamic team dedicated to delivering exceptional patient care. This role offers a unique opportunity to make a real difference in the lives of our patients, working closely with our practices and operational field teams to ensure seamless support.Key...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Your Future with MydentistAs a Patient Support Officer at Mydentist, you will be part of the UK's leading dental network, trusted to do your best work and balance your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves,...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Your Future with MydentistAs a Patient Support Officer at Mydentist, you will be part of the UK's leading dental network, trusted to do your best work and balance your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves,...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Role OverviewThe Patient Support Officer will be responsible for ensuring that all correspondence is acknowledged in accordance with NHS and mydentist timelines. This includes ensuring that all complaints/cases are logged accurately on the in-house logging system promptly and in line with mydentist complaint logging procedures.Key ResponsibilitiesTo conduct...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line support to patients via phone and email, ensuring...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line support to patients via phone and email, ensuring...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line support to patients via phone and email, ensuring...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line support to patients via phone and email, ensuring...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Your future at mydentistWe are seeking a skilled Patient Services Advisor to join our Patient Services department at our Support Centre in Greater Manchester.As a Patient Services Advisor, you will be the first point of contact for practices and patients, ensuring that all appointments are booked, amended, or cancelled accurately and efficiently.You will...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line contact for practices and respond to patient calls...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Advisor to join our team at mydentist. As a key member of our Patient Services department, you will be responsible for providing exceptional support to our patients and practice teams.Key ResponsibilitiesProvide first-line contact for practices and respond to patient calls...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    {"title": "Patient Services Advisor", "description": "Transforming Patient CareAt mydentist, we're committed to delivering exceptional patient care. As a Patient Services Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Your Key ResponsibilitiesProvide exceptional customer service to patients, responding to...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    {"title": "Patient Services Advisor", "description": "Transforming Patient CareAt mydentist, we're committed to delivering exceptional patient care. As a Patient Services Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Your Key ResponsibilitiesProvide exceptional customer service to patients, responding to...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Your future at mydentistWe're looking for a dedicated and customer-focused individual to join our Patient Services team at the Support Centre in Greater Manchester.As a Patient Services Advisor, you'll be the first point of contact for practices and patients, ensuring that all appointments are booked, amended, or cancelled accurately and efficiently.You'll...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    Your future at mydentistWe are seeking a skilled Patient Services Advisor to join our Support Centre team in Greater Manchester. As a key member of our team, you will be responsible for providing exceptional customer service to patients and practice teams, ensuring that all appointments are booked, amended, or cancelled accurately and efficiently.Your key...


  • Kearsley, Bolton, United Kingdom mydentist Full time

    About the RoleAs a Patient Services Advisor at mydentist, you will be the first point of contact for practices and patients, providing exceptional customer service and support. Your key responsibilities will include answering calls, booking and managing appointments, and building strong relationships with practice teams to resolve any issues that may...