Patient Support Officer
1 month ago
As a Patient Support Officer at Mydentist, you will be part of the UK's leading dental network, trusted to do your best work and balance your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given and we're always there for one another.
Your Benefits- Competitive salary
- Holidays rising to 27 days per year with service (plus bank holidays)
- Annual Support Centre bonus scheme
- Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions
- Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year
- Recognition schemes including Support Centre Heroes and service awards
As a Patient Support Officer, you will be responsible for ensuring that all correspondence is acknowledged in accordance with NHS and Mydentist timelines. You will also ensure that all complaints/cases are logged accurately on the in-house logging system promptly and in line with Mydentist complaint logging procedures.
You will conduct a thorough investigation of a case, liaising with the patient and other parties as appropriate and seeing the case through to conclusion in accordance with regulatory and Mydentist requirements. You will produce a written letter and/or email response for the customer ensuring a high standard of communication is achieved at all times.
You will contribute to achieving team KPI's by ensuring that calls are answered in line with the targeted 90% answer rate. You will provide help, support and excellent customer service to practices, patients, Mydentist operational field teams and other external stakeholders (e.g. NHS, Local Area Teams).
You will proactively report and escalate any issues reported through the Patient Support Team into the relevant managers/departments. You will build effective and successful working relationships with practice, operational field and support center teams to ensure that problems are resolved quickly.
You will administer our practices NHS Profile pages and respond to any online patient feedback in a public forum setting. You will support patients with general online booking queries and escalate as appropriate. You will support Mydentist PR teams with enquiries from the media in accordance with the Mydentist Media Policy.
You will provide training to practices, dentists and Area Management teams through a variety of media, including power point, e-learning etc. You will take responsibility for your own learning and development, keeping up to date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities available at Mydentist.
You will attend any internal and external training courses as required to fulfill the needs of the role. You will attend local resolution meetings with patients at our practices across the UK. You will understand and promote Vulnerable Adult and Children Safeguarding policies and procedure for Mydentist practices. Providing support and guidance to our practice teams and identifying when referrals are required.
You will action any other administration/tasks as required by the business.
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Patient Support Officer
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Kearsley, Bolton, United Kingdom mydentist Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesManage and resolve patient complaints and concerns in a timely and...
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Kearsley, Bolton, United Kingdom mydentist Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesEnsure that all correspondence is acknowledged in a timely manner, adhering...
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Kearsley, Bolton, United Kingdom mydentist Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Support Officer to join our team at mydentist. As a key member of our Patient Support Team, you will play a vital role in ensuring that our patients receive exceptional service and support.Key ResponsibilitiesEnsure that all correspondence is acknowledged in a timely manner, adhering...
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Kearsley, Bolton, United Kingdom mydentist Full time{"title": "Patient Services Advisor", "description": "Transforming Patient CareAt mydentist, we're committed to delivering exceptional patient care. As a Patient Services Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Your Key ResponsibilitiesProvide exceptional customer service to patients, responding to...
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Kearsley, Bolton, United Kingdom mydentist Full time{"title": "Patient Services Advisor", "description": "Transforming Patient CareAt mydentist, we're committed to delivering exceptional patient care. As a Patient Services Advisor, you'll play a vital role in ensuring our patients receive the best possible experience.Your Key ResponsibilitiesProvide exceptional customer service to patients, responding to...
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