Commercial Account Handler Position

2 weeks ago


Cardiff, Cardiff, United Kingdom Howden Group Holdings Full time

About Howden Group Holdings

We are a collective of talented and passionate people working together to push the boundaries of insurance. Our strength lies in our ability to collaborate as a powerful international team, comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset, and we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Job Description

We are seeking a Commercial Account Handler to join our team. As a Commercial Account Handler, you will be responsible for building rapport with new and existing clients, ranging from sole traders to MD/CEOs of organisations. You will work closely with the Branch Manager to achieve objectives.

About You

  • You will have strong attention to detail, reviewing client documentation to ensure comprehensive and accurate information to support the quoting process.
  • You must have the ability to build and maintain strong relationships with internal stakeholders, clients, and external contacts to ensure we meet expectations and compliance standards.
  • You will assist the Commercial Account Executives in achieving high levels of renewal retention, while exceeding customer expectations and meeting FCA requirements.
  • You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a Commercial Account Handler and become further your professional qualifications.
  • You have the ability to process data promptly and accurately on relevant systems to support and improve high levels of client service, internal process execution, and to facilitate informed analysis.

Rewards

We believe that great work and dedication should be rewarded. That's why we offer:

  • 22 days holiday (plus bank holidays), increasing through length of service.
  • A set of core benefits, designed with your health and financial protection in mind:
    • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
    • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury.
    • Contributory pension scheme – 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025.
    • Access to a Healthcare Cashplan, which gives you access to a variety of health-related benefits.
  • Access to a host of lifestyle and financial benefits that you can choose from:
    • Discounts on gym membership across the UK.
    • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase.
    • Access to discounted personal health policies – Critical illness, private medical, dental plans.
    • A range of insurance products available commission-free, including home, motor, travel, and specialist vehicles.
    • Access to hundreds of high-street retailer discounts.

What We Offer

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

We know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Sustainability Promise

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.



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