Tenant Relations Specialist

4 weeks ago


Carlisle, Cumbria, United Kingdom IONIC Recruitment Full time
As a Tenant Liaison Officer, you will play a vital role in supporting our clients' teams by providing excellent customer service and support to their tenants during property maintenance and refurbishment projects.

Your main responsibilities will include:
- Providing clear and regular updates to tenants on project progress, ensuring that they are fully informed and up-to-date throughout the process.
- Coordinating schedules with contractors to minimize disruption to tenants, while also ensuring that all works are completed to a high standard.
- Maintaining accurate records of tenant interactions and project progress, using these to inform future decision-making and improve overall service delivery.
- Resolving any issues or complaints in a professional and timely manner, always with a focus on delivering excellent customer service.

We are seeking an individual with proven experience in a customer-facing role, preferably within property services, housing, or social care. The ideal candidate will have excellent communication and interpersonal skills, strong organizational abilities, and the ability to handle challenging situations with empathy and professionalism.

This is a great opportunity to join a dynamic and supportive team, where you will have the chance to develop your career in a fast-paced industry. You will receive a competitive salary of £14.00 per hour (Umbrella), plus the opportunity to work in a supportive and collaborative environment.

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