Nationwide Customer Satisfaction Expert

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom One to One personnel Limited Full time
Customer Experience Role Overview

We are looking for a Nationwide Customer Satisfaction Expert to join our team. This is a field-based position, requiring travel throughout the UK.

Key Performance Indicators:
  • Identifying improvement opportunities and ensuring seamless customer interactions.
  • Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty.
  • Collaborating with cross-functional teams to design and implement customer-centric initiatives.
Requirements:
  • Candidate must have a degree in Business Administration or related field.
  • Proven experience in customer-facing roles, preferably in the healthcare sector.
  • Excellent leadership and interpersonal skills.
Salary and Benefits:

The successful candidate can expect a salary of £50,000 - £65,000 per annum, plus benefits including Royal London Pension, Death in Service Scheme, and enhanced maternity pay.


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