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Technical Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Principle Full time
Job Description

Software Support Engineer – API Platforms


About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team as a Software Support Professional. As a Customer Success Engineer, you will be responsible for providing technical support to our business customers using our platform.

Key Responsibilities

  • Provide technical support to business customers using our platform
  • Create and maintain knowledge articles to help resolve customer-reported problems

Requirements

  • Strong experience providing technical support for B2B software
  • Familiarity with Java, SQL, JavaScript, and RESTful APIs
  • Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
  • UNIX/Linux environment experience is a plus

What We Offer

  • Attractive salary up to £42,000 per year
  • 12-month contract within IR35 - PAYE - paid on a weekly basis
  • Hybrid role (2-3 days onsite, free parking available)

About Us

We are a leading SaaS company dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional customer experiences and we are looking for like-minded individuals to join us.