Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Engineer to join our team and provide exceptional support to our business customers using our platform.
Key Responsibilities:
- Provide technical support to business customers using our platform
- Create and maintain knowledge articles to help resolve customer-reported problems
Requirements:
- Strong experience providing technical support for B2B software
- Familiarity with Java, SQL, JavaScript, and RESTful APIs
- Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
- UNIX/Linux environment experience is a plus
What We Offer:
- Attractive salary up to £42,000 per year
- 12 months contract - within IR3- PAYE - paid on a weekly basis
- Hybrid role (2-3 days onsite, free parking available)
About Us:
We are a leading SaaS company dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional customer support and experiences.
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