IT Support Professional

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Austin Fraser Full time

Austin Fraser is seeking an IT Support Professional to join our team in Newcastle. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues.

Key Responsibilities:
  • To provide timely and effective solutions to customer queries, ensuring a high level of customer satisfaction.
  • To work closely with our customers to understand their business needs and provide tailored support.
  • To collaborate with our team to share knowledge and ideas, contributing to the success of the team.

The ideal candidate will possess excellent communication and organisational skills, with the ability to manage a larger workload. You should have troubleshooting and technical support experience, as well as a proven ability to adapt to a fast-paced and continually changing environment.

Able to negotiate effectively and handle difficult situations, you should also be motivated by teamwork and resolving tasks and issues. With good problem-solving skills and the ability to present clear rationale for decision making, you will thrive in this role.

The estimated salary for this position is £38,000-£48,000 per annum, depending on experience.



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