Strategic Operations Director

3 weeks ago


Bridgwater, Somerset, United Kingdom Hawk 3 Talent Solutions Full time
Key Responsibilities:
  • Manage and Oversee Operations Team: Ensure smooth workflow and high-quality service delivery.
  • Develop Operational Strategies: Align with company goals and drive continuous improvement.
  • Monitor Performance Metrics: Ensure all operational targets and deadlines are met.
  • Foster a Positive Team Culture: Promote accountability, efficiency, and professionalism within the team.
  • Maintain High Customer Service Standards: Handle all interactions promptly, efficiently, and with a positive, can-do attitude.
  • Coordinate with Internal Departments: Ensure seamless communication and service delivery.
  • Lead, Mentor, and Support Team Development: Ensure team members have the skills and motivation needed to succeed.
  • Handle Escalations and Complex Customer Issues: Take ownership to resolve them satisfactorily.
  • Ensure Compliance with Industry Standards: Adhere to safety regulations and company policies.
Key Requirements:
  • Proven Experience: Head of Operations or similar leadership role.
  • Strong Operational Understanding: Project management, customer service best practices, and industry standards.
  • Excellent Communication and Interpersonal Skills: Ability to inspire confidence and lead by example.
  • Performance-Driven Mindset: Focus on achieving targets and continuous improvement.
  • Strong Problem-Solving and Decision-Making Abilities: Ability to work under pressure and manage multiple priorities.

Competitive Salary: £40,000 - £60,000 PA based on experience. Opportunities for professional development and growth. A supportive and inclusive work environment. Annual leave. Company pension.



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