Hotel Night Duty Professional
1 week ago
The Night Manager plays a crucial role in ensuring the smooth operation of our hotel's night services. This position requires a highly organized individual with excellent communication skills and a passion for delivering exceptional guest experiences.
About the Job
- Manage night duty procedures, including financial reporting and balancing accounts.
- Ensure accurate and efficient processing of guest requests and issues.
- Collaborate with the Reception team to provide seamless service to guests.
Key Responsibilities
- Leadership: Lead by example, demonstrating a commitment to excellence and guest satisfaction.
- Communication: Effectively communicate with guests, suppliers, and colleagues to resolve issues and improve service delivery.
- Problem-Solving: Address any challenges that arise during the night, utilizing problem-solving skills to find effective solutions.
Skills and Qualifications
- Experience in Hospitality: Proven track record in hotel management, preferably in a 5-star luxury setting.
- Leadership Skills: Strong leadership abilities, with experience in mentoring and developing teams.
- Technical Skills: Familiarity with hospitality software, including PMS Opera and CRM systems.
Benefits
- Competitive Salary: £38,000 - £42,000 per annum.
- Professional Development: Opportunities for training and development, including apprenticeships and degree-level courses.
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