Front of House Manager
1 month ago
Bannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.
Key Responsibilities:- Lead, train, and motivate the front of house team to deliver outstanding customer service.
- Perform Duty Manager duties, including being a key holder and having responsibility for unlocking/locking the building.
- Manage staff schedules to ensure adequate coverage at all times.
- Conduct regular performance reviews and provide coaching and support to team members.
- Ensure members and guests are greeted warmly and assisted promptly.
- Handle customer inquiries, concerns, and complaints efficiently and professionally.
- Create a welcoming environment and maintain a clean and organized front of house area.
- Oversee daily operations of the front desk, including managing bookings, processing payments, and maintaining accurate records.
- Monitor and manage front of house supplies and inventory with revenue targets.
- Ensure compliance with health and safety regulations and company policies.
- Develop and implement strategies to enhance member engagement and satisfaction.
- Organize and participate in member events and activities to foster a sense of community.
- Assist with budgeting and financial planning for front of house operations.
- Promote club programs, services, and events to members and guests.
- Previous experience in a supervisory or managerial role within customer service or hospitality environment.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Exceptional customer service skills with a focus on creating positive experiences.
- Good organizational and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Basic financial acumen and experience with budgeting and reporting.
- Ability to work flexible hours, including weekends and holidays.
We offer a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club.
We offer competitive compensation, opportunities for professional development, and a supportive team culture.
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Front of House Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Bannatyne Full timeJob Title: Front of House ManagerJob Summary:We are seeking a dynamic and enthusiastic Front of House Manager to join our team at Bannatyne. As a Front of House Manager, you will be responsible for leading a dedicated team, providing exceptional customer service, and contributing to the overall success of our club.Key Responsibilities:Lead, train, and...
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Front of House Manager
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Edinburgh, Edinburgh, United Kingdom Bannatyne Health Club Full timeFront of House ManagerBannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train, and motivate the front of house team to deliver outstanding customer service.Perform Duty Manager duties, including being a key holder and having...
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Front of House Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Bannatyne Health Club Full timeFront of House ManagerBannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train, and motivate the front of house team to deliver outstanding customer service.Perform Duty Manager duties, including being a key holder and having...
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Edinburgh, Edinburgh, United Kingdom Bannatyne Full timeJob Title: Front of House ManagerJob Summary: We are seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train and motivate the front of house team to provide outstanding customer service.Manage staff schedules, ensuring adequate coverage at all...
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Edinburgh, Edinburgh, United Kingdom Bannatyne Full timeJob Title: Front of House ManagerHours: 40 hours per weekRate of Pay: £13.00 per hourLocation: NewcraighallBannatyne is a leading provider of fitness and wellness experiences across the UK. Our state-of-the-art facilities and commitment to excellence make us a benchmark in the industry. We are seeking a dynamic and enthusiastic Front of House Manager to...
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Edinburgh, Edinburgh, United Kingdom Bannatyne Health Club Full timeFront of House ManagerBannatyne Health Club is seeking a dynamic and enthusiastic Front of House Manager to lead our team and provide exceptional service to members and guests.Key Responsibilities:Lead, train, and motivate the front of house team to deliver outstanding customer service.Perform Duty Manager duties, including being a key holder and having...
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