Terminal Operations Coordinator
4 weeks ago
About the role
As a Terminal Operations Coordinator at DFDS, you will play a crucial part in ensuring the smooth operation of our terminals. Your responsibilities will include checking in passengers, assisting with departure and arrival procedures, and handling new bookings for freight and passengers. You will also be responsible for liaising with customers and third-party stakeholders, such as the Port of Tyne and UK Border Force.
You will be working in a fast-paced environment, and your excellent communication skills will be essential in interacting with a variety of stakeholders. We are looking for enthusiastic individuals who are able to work effectively in a team and are committed to delivering high-quality service to our customers.
As a Terminal Operations Coordinator, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will receive comprehensive training and support to ensure your success in the role.
Key responsibilities:
- Liaise with customers to assist them with any queries
- Liaise with Third Party key stakeholders – mainly Port of Tyne, UK Border Force & Special Branch
- Meet performance targets for speed, efficiency, sales, and quality.
- Maintaining up-to-date knowledge of industry developments and involvement in networks
About you
We are seeking individuals who are passionate about delivering excellent customer service and are able to work effectively in a team. You will have excellent communication skills and be able to interact with a variety of stakeholders. We offer a comprehensive training program and opportunities for career development.
Benefits:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
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