Technical Service Expert
3 weeks ago
Come and work with us at Canvas Reply as a Technical Service Expert As a member of our team, you will provide technical support to our clients, build client relationships, and collaborate with developers to resolve technical issues.
Job Overview:As a Technical Service Expert, you will be responsible for managing and prioritising support requests, communicating updates to stakeholders, and acting as the IT guru for the internal team.
We offer a competitive salary of approximately £28,000 - £32,000 per year, depending on experience. Our flexible working hours allow you to choose when you work best, and we provide training and knowledge sharing sessions to help you grow in your career.
Responsibilities:
- Build strong relationships with clients
- Liaise with developers on technical queries
- Manage and prioritise support requests
- Communicate updates to stakeholders
- Act as the IT guru for the internal team
What We Offer:
- Flexible working hours (8-10am to 4-6pm)
- Hybrid working (work from home 3-4 days a week)
- Commission on identified sales/opportunities
- Device of choice (iPhone or laptop: Windows or Mac)
- Training and knowledge sharing sessions
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