Hotel Host/Hostess

3 weeks ago

City of London, United Kingdom Hotel Saint Full time

About Hotel Saint

Hotel Saint is a friendly neighbourhood restaurant and bar located in the heart of the city. We are intensely passionate about the revival of a proper gathering place. Our recipe is simple: great drinks, delicious food, warm hospitality, and a convivial space, all without pretence. Our goal is virtuosity. To do the common, uncommonly well. We take a great deal of pride in our offerings and want to provide the best possible experience for our guests.

Our Vision

Destined to be a gathering place for neighbourhood locals, tourists, foodies and revel rousers, Hotel Saint will evoke a spirit of comfort and camaraderie. The service will be informal, attentive, friendly, knowledgeable and hospitable.

Job Summary

  • Be fully trained with all menu items, presentation, accompaniments.
  • Respond promptly to the service needs of the guest
  • Good knowledge of the reservations system
  • Adapt communication to suit the need of the guest
  • All guests are greeted and helped in a polite and friendly manner.
  • Awareness of guests on arrival
  • Polish all silver and glasses
  • Adhere to the weekly cleaning rota
  • Collect all food items on trays and keep the service pantry clear at all the times
  • Keep the kitchen informed with what required
  • Assist the service of bread, coffee
  • Maintain good communication with supervisor for any problems
  • Keep noise level to a minimum
  • Maintain effective working relationships with colleagues, Supervisors and Managers
  • Assist new colleagues in becoming familiar with the workplace
  • Do not blame others, act and lead by example.
  • Control all emotions and channel anger to a positive cause
  • Never use offensive language
  • Attend all meeting or training sessions when required
  • Attend daily briefings before each service
  • Attend appraisals when required
  • Minimize safety hazards by following all safety rules and procedures
  • Attends work on time as schedules
  • Follows all policies and procedures regarding disciplinary, absence

About You

  • Proven experience as a Host / Hostess
  • Excellent level of English
  • Friendly, approachable, and professional
  • Able to work as part of a team
  • Excellent customer service skills

Key Requirements

  • Knowledge of booking systems, SevenRooms and OpenTable.
  • Excellent communicator at all levels
  • Excellent customer care skills
  • Excellent organisational and administrative skills
  • Friendly, approachable and professional
  • Excellent multi-tasking skills

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