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Production Operations Specialist

2 months ago

Leeds, Leeds, United Kingdom William Hill Full time
About the Role

We are seeking a highly skilled and motivated Production Operations Specialist to join our team at William Hill. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our technical infrastructure and providing exceptional support to our customers.

Key Responsibilities
  • Incident Management: Diagnose and resolve technical incidents in a timely and efficient manner, minimizing disruption to our customers.
  • Monitoring and Maintenance: Monitor our technical systems and infrastructure to identify potential issues before they become major problems.
  • Collaboration and Communication: Work closely with cross-functional teams, including development, security, and customer support, to ensure seamless communication and resolution of technical issues.
  • Process Improvement: Continuously evaluate and improve our technical processes and procedures to ensure they are efficient, effective, and aligned with industry best practices.
Requirements
  • Technical Expertise: Strong understanding of IT systems, infrastructure, and technical tools, including monitoring and automation software.
  • Problem-Solving Skills: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
  • Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Collaboration Skills: Ability to work collaboratively with cross-functional teams to achieve common goals.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for Growth and Development: We are committed to helping our employees grow and develop their careers, with opportunities for training, mentorship, and professional development.
  • Collaborative and Dynamic Work Environment: We have a collaborative and dynamic work environment that values diversity, equity, and inclusion.