Production Operations Specialist
4 weeks ago
Are you passionate about technology and driven to make a meaningful impact in a dynamic environment? Do you thrive in fast-paced situations and enjoy being a first responder to service and cyber security incidents? If so, we invite you to join our team of elite defenders at William Hill Tech.
Job SummaryWe are seeking a skilled Production Operations Analyst to join our team. As a key member of our operations team, you will be responsible for monitoring and responding to incidents, collaborating with diverse teams, and driving process improvements. If you have a passion for IT and experience in a similar role, we encourage you to apply.
Key Responsibilities- Monitor and respond to incidents using a suite of world-class monitoring tools, ensuring visibility across the entire enterprise stack.
- Diagnose and triage incidents, apply fixes, and engage technical experts to minimize disruption and keep our customers happy and secure.
- Identify and manage incidents, following up with internal and external customers, and owning issues until closure.
- Develop and refine incident run books to deliver a first-class rehearsed response to both service and security incidents.
- A passion for IT and experience in a similar role, preferably from a NOC, SOC, EOC, or Service Support/Service Management/Infrastructure operations background.
- Awareness or understanding of enterprise-class system admin tools (UNIX and AWS) and monitoring tools (New Relic).
- The ability to remain calm under pressure and work effectively in a team environment.
- Flexibility to cover 24/7 shifts, including nights, weekends, and public holidays.
- Competitive salary and bonus schemes.
- Hybrid working arrangement, with the option to work from home up to 80% of the time.
- 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
- Discounts at high-street retailers.
- Industry-leading maternity and paternity leave and paid time off for caring responsibilities.
- Comprehensive healthcare options and a pension package.
We're a business that values change and progress. As the power behind big name brands William Hill, 888, and Mr Green, we're accelerating our journey to bring greater delight to our customers with world-class betting and gaming experiences. We prioritize diversity, equity, and inclusion, fostering a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
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