Production Operations Specialist

4 weeks ago


Leeds, Leeds, United Kingdom William Hill Full time
Job Title: Production Operations Analyst

Are you passionate about technology and driven to make a meaningful impact in a dynamic environment? Do you thrive in fast-paced situations and enjoy being a first responder to service and cyber security incidents? If so, we invite you to join our team of elite defenders at William Hill Tech.

Job Summary

In this role, you will have the opportunity to work with cutting-edge technology, collaborate with diverse teams, and build a robust career path. Whether your ambition leads you to become a Production Engineer, Network Engineer, Database Analyst, Problem Management Specialist, or Cyber Security Expert, the possibilities are endless.

Key Responsibilities
  • Utilize a suite of world-class monitoring tools to gain visibility over the entire enterprise stack, from on-premise databases to auto-scaled services in the AWS Cloud.
  • Diagnose and triage incidents, apply fixes, and engage technical experts to minimize disruption and keep our customers happy and secure.
  • Identify and manage incidents, following up with internal and external customers, and owning issues until closure.
  • Develop and refine incident run books to deliver a first-class rehearsed response to both service and security incidents.
Requirements
  • A passion for IT and experience in a similar role, preferably from a NOC, SOC, EOC, or Service Support/Service Management/Infrastructure operations background.
  • Awareness or understanding of enterprise-class system admin tools (UNIX and AWS) and monitoring tools (New Relic).
  • The ability to remain calm under pressure and work effectively in a team environment.
  • Flexibility to cover 24/7 shifts, including nights, weekends, and public holidays.
What We Offer
  • Competitive salary and bonus schemes.
  • Hybrid working arrangement, with the option to work from home up to 80% of the time.
  • 25 days of holiday, plus 8 bank holidays and an extra day for your birthday.
  • Discounts at high-street retailers.
  • Industry-leading maternity and paternity leave and paid time off for caring responsibilities.
  • Comprehensive healthcare options and a pension package.
About Us

We're a business that values change and progress. As the power behind big name brands William Hill, 888, and Mr Green, we're embracing a new sense of purpose, direction, and ambition. Join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences.



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