Fitness Team Leader

4 hours ago


Chessington, Greater London, United Kingdom Saleslogic Full time

About Our Company

Saleslogic is a leading retailer specialising in fitness equipment and accessories. We cater to individuals and businesses looking to set up home or commercial gyms, providing a wide range of products such as exercise machines, weights, gym accessories, and other fitness-related items.

We are seeking an experienced Assistant Retail Manager to join our team in Chessington. As a key member of our management team, you will play a crucial role in leading and improving the day-to-day running of the store and management of the retail team.

The Role

  • Enhancing Customer Experience: You will work closely with the Store Manager to maintain the store, curate appropriate offerings, and create an inviting ambiance that enhances the customer journey.
  • Product Knowledge and Assistance: You will have a comprehensive understanding of our products and services to provide exceptional assistance to both the team and customers.
  • Customer Satisfaction: You will oversee the complete customer journey to ensure customer satisfaction, positively impacting our trust pilot score and fostering repeat business.
  • Store Activities and Operations: You will collaborate with the Store Manager to stimulate foot traffic through various in-store activities and streamline operations to improve efficiency.
  • Team Development and Training: You will facilitate team training, prepare manuals as needed, and onboard new team members.
  • Operational Inquiries: You will handle escalated or operational inquiries from the team on a day-to-day basis.
  • Scheduling and Task Management: You will work with the Store Manager to schedule team rotations and assign daily tasks.

Key Requirements

  • You will possess a calm, confident, and enthusiastic demeanour when interacting with the team, internal stakeholders, and customers.
  • You will be able to problem-solve and resolve complaints with a positive attitude.
  • You will have strong communication skills, both written and verbal.
  • You will be proficient in using non-MS Office packages, email, online telephone systems, PC-based back-office systems, and multitasking effectively.
  • You will be able to collaborate within a broader team setting.
  • You will have confidence in attending retail management meetings when the Store Manager is unavailable.

Salary and Benefits

The estimated salary for this role is £24,500 - £26,000 per annum, plus bonus. This is a fantastic opportunity to join a dynamic team and develop your career in sales and operations.


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