Hotel Front Office Team Leader

4 weeks ago


Chessington, Greater London, United Kingdom Chessington World of Adventures Resort Full time

Hotel Front Office Team Leader - Chessington, London

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

Key Responsibilities

As a Front Office Team Leader, you will be responsible for ensuring the smooth operation of the front office team by leading by example and inspiring professionalism, integrity and a strong work ethic among team members.

Your role will include, but is not limited to:

  • Overseeing daily front office operations, including check-in/out, room assignments and guest enquires
  • Acting as the primary point of contact for guest feedback and complaints, taking ownership of resolution to ensure guest satisfaction
  • Collaborating closely with other departments to coordinate guest services and address any cross-functional challenges ensuring a seamless experience
  • Providing training and support to front office hosts

Requirements

Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:

  • Experience of working in a Front of House or Receptionist role.
  • Experience in dealing with guest complaints.
  • Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems.
  • Have a passion for delivering excellent service and a passion for our brand.

Benefits

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our on-site retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

At Chessington World of Adventures Resort, we strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.



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