Retail Team Lead

7 days ago


Chessington, Greater London, United Kingdom Saleslogic Full time

The Company:

Saleslogic is a dynamic sales and recruitment agency specialising in the retail sector, working closely with clients to find the right talent.

We are currently partnered with a well-established retailer of fitness equipment and accessories, and are looking for an experienced Assistant Retail Manager to join their team.

The Role:

  • To work closely with the Store Manager to drive sales and customer satisfaction, maintaining a high level of product knowledge and customer service skills.
  • To oversee the complete customer journey, ensuring a positive and engaging experience for all customers.
  • To assist with the day-to-day running of the store, including scheduling team rotations and assigning daily tasks.
  • To provide exceptional assistance to the team and customers, responding to escalated or operational inquiries on a day-to-day basis.
  • To contribute to the development and implementation of in-store activities, designed to stimulate foot traffic and drive sales.
  • To work collaboratively with the Store Manager to maintain a calm and efficient store environment.

Key Requirements:

  • A calm, confident, and enthusiastic demeanour when interacting with the team, internal stakeholders, and customers.
  • Problem-solving abilities and a positive 'can do' attitude when resolving customer complaints.
  • Strong communication skills, both written and verbal.
  • Able to utilise a range of software packages, email, online telephone systems, and PC-based back-office systems.
  • Confidence in attending retail management meetings when the Store Manager is unavailable.

This is an excellent opportunity for an experienced retail professional to join a dynamic and growing team, with a competitive salary and bonus structure on offer.



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