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Service Desk Support Specialist
2 months ago
About the Role:
We are seeking an experienced Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing technical support and assistance to our customers.
Key Responsibilities:
- Technical Support: Provide prompt and effective technical support to customers via phone, email, and other communication channels.
- Ticket Management: Manage and resolve customer tickets in a timely and efficient manner.
- Collaboration: Work closely with other teams, including 2nd and 3rd line teams, to resolve complex technical issues.
- Continuous Improvement: Identify areas for improvement and implement changes to processes and procedures to enhance the customer experience.
Requirements:
- Technical Skills: Experience with Active Directory, service management functions, and troubleshooting and analytical skills.
- Customer Service: Excellent customer service skills, with the ability to provide a high level of support and assistance to customers.
- Communication: Strong communication and interpersonal skills, with the ability to work effectively with customers and other teams.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career progression and professional development.
- Collaborative Environment: A collaborative and supportive work environment.
