Head of Complaints Management

3 days ago

London, Greater London, United Kingdom Ministry of Justice Full time
Job Description

This is a permanent position for a Head of Serious Further Offences and Complaints with the North East Performance & Quality Team. The successful candidate will undertake line management of Reviewing Managers within the team, and be responsible for the oversight and assurance of SFOs, Complaints and IMRs within the Region.

Key Responsibilities
  • Line management of Reviewing Managers within the team
  • Oversight and assurance of SFOs, Complaints and IMRs within the Region
  • Participation in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities
  • Chairing of MAPPA level 3 meetings
  • Management of the Business Manager and the administrative support functions within the cluster
  • Operational support to the Head of Cluster in completing reviews and delivery of action plans
  • Responsible for the professional development of cluster staff
  • Responsible for developing and deploying the Cluster Training Needs Analysis
  • Act as cluster lead for performance & quality
  • Act as cluster lead for audits and inspections
Requirements
  • Significant experience at middle manager level, including the management of staff
  • Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements
  • Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice
  • Diploma in Probation Studies
  • Diploma in Social Work (with Probation Option)
  • CQSW (with Probation Option)
Benefits
  • Annual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays
  • Leave for part-time and job share posts will be calculated on a pro-rata basis
  • The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF)
  • The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities
  • The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management

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