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Assistant Counter Manager
1 month ago
About the Role
We are seeking a highly motivated and experienced Counter Manager to join our team at Skin + Me. As a Counter Manager, you will be responsible for leading a team of In-Store Skincare Specialists and driving sales growth in our John Lewis, Oxford Street counter.
Key Responsibilities
- Manage a team of In-Store Skincare Specialists by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
- Be responsible for achieving and exceeding in-store sales targets agreed with the National Field Sales & Education Manager through delegating to Skincare Specialists and leading by example with customers
- Through daily team meetings, effective communication, and recognition of positive work, you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
- Working with the Field Sales & Education team and the Skincare Specialists, you will create innovative ways to improve customer experience and achieve sales targets, including hosting events and new product launches
- Ensure the counter remains stocked at all times and report any concerns to the National Field Sales & Education team immediately
- Be responsible for building and maintaining positive relationships with the retailer and department store staff
- You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed to a high standard
- You will ensure staff rotas and timesheets are completed in a timely and accurate manner
About You
- You have a passion and energy to provide inspirational, positive, and personalized experiences to every customer and member of your team
- You have a proven ability to provide exceptional customer service
- You have a proven ability to manage and motivate an in-store team
- You have a strong interest and enthusiasm for skincare, staying up to date on the latest industry trends, and a desire to drive your own development and learning
- You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike
- You are collaborative in your nature and thrive as part of a team
- You will have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
- Knowledge of skincare concerns, ingredients, and product formulations is a plus, but training will be provided by our Skin + Me Experts
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
What We Offer
- 25 days holiday inclusive of bank holidays (pro-rata)
- Competitive commission structure
- Highly discounted Skin + Me products for you and your friends and family
- Exclusive training and development opportunities
- Pension Scheme
- Healthcare Cash Plan, including Mental Health & Wellbeing support
- Employee referral scheme
About Skin + Me
Skin + Me is a mission-driven start-up with seriously big skin goals. We're united in the belief that everyone should have access to expert advice, treatment plans, and ingredients that work – minus the big price tag and the long dermatologist waitlist.
We're on a mission to change the face of skincare, and we'd love for you to join us. With a daily challenge in a thrilling, entrepreneurial start-up environment, you'll have the opportunity to make a difference, grow personally and professionally, and be part of a revolutionary company that's focused on improving millions of lives.
