Technical Support Specialist

6 hours ago


Thetford, Norfolk, United Kingdom Baxi Heating UK Limited Full time

ROLE OVERVIEW

This role is for a skilled Field Service Engineer to work from home with daily appointments, receiving overnight van stock replenishment.

The successful candidate will be visiting customers in IPSWICH and surrounding areas, carrying out various tasks including servicing and maintenance. The postcodes are IP 24, 27-28, 31-33.

DAY-TO-DAY RESPONSIBILITIES

  • You will receive prearranged appointments via a tablet device, ensuring timely attendance at customer locations.
  • Your van will be stocked overnight by our logistics team, allowing you to commence your daily tasks efficiently.
  • The primary focus of this role is to provide excellent customer service, delivering high-quality workmanship and resolving any issues promptly.

SALARY AND BENEFITS

We offer an attractive salary range of £35,000 - £42,000 per annum, commensurate with experience. In addition, you will enjoy a comprehensive benefits package, including holiday entitlement, pension scheme, and training opportunities.

REQUIREMENTS

  • A strong background in field service engineering, with experience working from home or in a similar environment.
  • Excellent communication and interpersonal skills, enabling effective interaction with customers and colleagues.
  • Ability to work independently, prioritizing tasks and managing time effectively.


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