SaaS Technical Lead

3 weeks ago

Hove, Brighton and Hove, United Kingdom Legal & General Full time
Job Description

We are seeking a highly skilled SaaS Technical Lead to join our Application Services function, driving the growth and strategic direction of our SaaS Services. The successful candidate will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation, and management of SaaS-based technologies and services.

Key Responsibilities
  • Deliver strong technical leadership in advancing Group Functions' SaaS capability and delivery, ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes, and tools.
  • Develop and lead a high-performing team, nurturing individual growth, and act as a mentor and coach to team members, providing guidance on technical skills, career development, and personal growth.
  • Lead and ensure the technical excellence of the SaaS Capability by staying updated with industry trends, best practices, and emerging technologies, working in strong collaboration with the Architecture team.
  • Work with IT operations, data, and analytics, architecture, and security teams to ensure that solutions are designed and delivered against the enterprise architecture, SaaS standards, security standards, and successfully transition into production.
  • Lead, develop, and evolve a SaaS Delivery Roadmap, taking into consideration all work taking place within the capability, such as Patching, Upgrades, Projects, Change, and Critical Change Freeze periods, working in strong collaboration with the Group Technology, Portfolio, Product Managers, and Architecture Team.
  • Contribute to the IT delivery sourcing strategy that both complements and supplements the internal IT Solutions team, considering skills, people development, costs, and customer demand, and take an active lead in the management of third-party delivery partners, ensuring compliance to standards and effective delivery in relation to SaaS Services.
  • Set clear vision and goals for SaaS Capability, define and track key business performance metrics for the Capability, ensuring alignment with Organisational goals and Objectives.
  • Work with the Portfolio and Product Management team to plan and allocate resources effectively, ensuring the SaaS Capability has the necessary skills, flexibility, and capacity to meet objectives.
  • Work in collaboration with the Service Management team to develop and maintain a Service Catalogue for SaaS Service with aligned service standards (KPI/SLAs), ensuring capability is in place to deliver against commitments and that service standards are achieved and continuously improved.
  • Ensure a positive and collaborative working environment, facilitate effective communication within the SaaS Capability, and strong collaboration with Group Technology, Portfolio team, Product Managers, and Architects to effectively plan and schedule SaaS-based delivery.
  • Drive proactive continuous improvements within the SaaS Capability service to increase resilience, reduce risk, improve customer satisfaction, and drive down total cost of ownership.
Requirements
  • Strong Application Management background with expertise in Cloud, Software Development, Web Technologies, Integration, and data security.
  • Knowledge of Governance frameworks, policies, controls, security features, and best practices related to SaaS Services.
  • Strong understanding of Patch and Upgrade Management for SaaS services.
  • Strong supplier management capability enabling maximum value from contractual arrangements.
  • Knowledge of different subscription approaches for SaaS-based Application services.
  • Understanding of data management principles for storing, processing, and reporting on data generated by SaaS applications.
  • Understanding of monitoring and management services for tracking performance, availability, and health of resources and applications.
  • Understanding of Application Portfolio Management to drive efficiency in total cost of ownership and complexity.
  • A strong and practical understanding of both on-premises and SaaS computing environments.

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