Senior Technical Support Specialist

4 weeks ago

Basildon, Essex, United Kingdom Leonardo Full time

The Opportunity

At Leonardo, we are seeking a highly skilled Senior Support Engineer to join our team within the Customer Support and Service Solutions (CS3) line of business. The CS3 line of business operates across the UK, providing innovative and invaluable support solutions to our customers. We help to ensure the availability of front-line capability wherever and whenever required.

This role is based at RAF Coningsby within the Components Maintenance Facility (CMF) working alongside the BAE Systems teams. We are looking for someone who thrives in a high-paced pressurised environment under minimal supervision in a challenging technical domain in order to support the UK's fleet.

Key Responsibilities:

  • Carry out standard serviceability testing, fault finding and repair on RADAR, Defensive Aids Sub-System (DASS) and Avionics equipment.
  • Liaise daily with the CMF Manager, Bay Lead and Logistics team working with BAE Systems teams as required to understand the priorities for repair activities.
  • Work with the management of the UK aspect of the spares supply system and consumables, immediately highlighting any deficiencies to CMF Manager, Bay Lead and Logistics team.
  • Meet all the contractual and local requirements associated with Governance, SHE, Training and general good engineering practices.
  • Identification and reporting of risks and opportunities for the business its operations and support to subsequent activities.
  • Provide support drafting and compliance of Maintenance Approved Organisation scheme (MAOS) Approved documentation.
  • Adhere to documented methods of work as defined by the Leonardo Joint Avionics Service (JAS) Contract and Coningsby CMF Manager.

Requirements:

  • A team player possessing excellent interpersonal and communication skills.
  • Highly motivated, with the aptitude to learn new skills whilst striving for excellence in engineering.
  • Ability to work under broad direction, with minimal supervision, in challenging technical environments.
  • Manage workload in pressurised environments, across multiple tasks, ensuring a quality output to meet the customer demands.
  • Communicate technical solutions to both a technical and non-technical audience.
  • Contribute and adapt to change and continuous improvement.
  • Adept at adopting an innovative approach.
  • Travel to company sites for work and training.

Desirable Qualifications:

  • Experience with Technical Diagnostic Test Equipment including MS Software Packages.
  • Previous experience of working within an Avionics second line Maintenance Facility and/or working on Typhoon aircraft RADAR and DASS systems.
  • ONC (Ordinary National Certificate) in an electrical, digital electronics, Avionics discipline or equivalent/relevant experience.

Security Clearance

The site below:

Life at Leonardo

With a company-funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

  • Flexible Working: CMF is currently trialling a 4-day working week covering Monday to Thursday.
  • Company-funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance).
  • Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi-leave days per year.
  • Pension: Award-winning pension scheme (up to 10% employer contribution).
  • Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers).
  • Lifestyle: Discounted Gym membership, Cycle to work scheme.
  • Training: Free access to more than 4000 online courses via Coursera.
  • Referral Incentive: You can earn a reward for successfully referring a friend or family member.
  • Bonus: Scheme in place for all employees at management level and below.

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