Client Success Strategist
4 weeks ago
We are seeking an experienced Customer Success Manager to join our team at uConnect. In this role, you will be responsible for managing a portfolio of clients, ensuring they derive maximum value from our product, and driving product adoption by educating clients on its capabilities.
Key Responsibilities
• Manage a portfolio of 100-120 clients, serving as their primary point of contact and ensuring they derive maximum value from our product.
• Drive product adoption by educating clients on the full range of the product's capabilities, helping them maximize the value of modules they have purchased.
• Proactively identify potential risks and work closely with clients and internal teams to mitigate them before they escalate.
• Identify opportunities for account growth through upsells and cross-sells by understanding clients' business needs and challenges/pain points and aligning them with our product offerings.
What We Offer
• Competitive compensation package, including a salary range of $80,000 - $110,000 per annum, depending on location and experience.
• Opportunities for career advancement and professional growth.
• Collaborative and dynamic work environment.
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