Client Success Strategist

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom uConnect Full time
About the Position
We are seeking an experienced Customer Success Manager to join our team at uConnect. In this role, you will be responsible for managing a portfolio of clients, ensuring they derive maximum value from our product, and driving product adoption by educating clients on its capabilities.

Key Responsibilities
• Manage a portfolio of 100-120 clients, serving as their primary point of contact and ensuring they derive maximum value from our product.
• Drive product adoption by educating clients on the full range of the product's capabilities, helping them maximize the value of modules they have purchased.
• Proactively identify potential risks and work closely with clients and internal teams to mitigate them before they escalate.
• Identify opportunities for account growth through upsells and cross-sells by understanding clients' business needs and challenges/pain points and aligning them with our product offerings.

What We Offer
• Competitive compensation package, including a salary range of $80,000 - $110,000 per annum, depending on location and experience.
• Opportunities for career advancement and professional growth.
• Collaborative and dynamic work environment.

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