Technical Support Specialist
4 days ago
We are seeking a skilled 2nd Line IT Support Technician to join our team at Activate Group Limited.
This is an exciting opportunity to work with our IT infrastructure, providing comprehensive and efficient support to our employees.
Key Responsibilities:
- Incident Management: Diagnose, investigate, and resolve incidents or service requests in a timely manner.
- IT Infrastructure Maintenance: Assist with the configuration, installation, and maintenance of IT infrastructure, including servers, storage, and network equipment.
- System Administration: Perform advanced system administration tasks such as managing Active Directory, user permissions, group policies, and server monitoring.
- Root Cause Analysis: Conduct in-depth analysis of recurring issues to identify underlying causes and propose long-term solutions.
- Collaboration with 3rd Parties: Liaise with third-party vendors and service providers to escalate and resolve more complex issues.
- Documentation & Knowledge Sharing: Maintain detailed documentation of issue resolutions, processes, and system configurations.
- Support for Key Projects: Participate in and provide technical expertise for IT projects, such as system upgrades, migrations, and new technology deployments.
- Proactive Monitoring & Maintenance: Use monitoring tools to proactively identify and address potential problems in the IT environment.
- Mentoring & Support to 1st Line Team: Provide guidance and technical support to the 1st line support team.
- Security & Compliance: Ensure that systems and networks comply with security standards and policies.
Benefits:
- 33 days holiday (including bank holidays)
- Personal health cash plan
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance
- Free breakfasts and fruit
- Birthday surprise for everybody
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