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Payment Strategy and Operations Manager
1 month ago
Payment Strategy and Operations Manager
This is an exciting opportunity to take ownership of payment regulation and product across the business.
The Role
- Serve as the go-to expert on payment regulations and products across the organisation.
- Ensure the business stays compliant with scheme rules and industry standards.
- Lead the monthly payments forum, offering updates on performance, risks, and key initiatives.
- Identify and implement commercial payment strategies to enhance customer experience, boost revenue, and lower costs.
- Manage relationships with payment service providers to secure high-quality service at competitive rates.
- Collaborate with Information Security and external partners to ensure PCI compliance.
- Coordinate with Finance to ensure accurate reconciliation of payments and refunds.
- Minimize customer friction during Strong Customer Authentication (SCA) while maintaining robust protections against financial crime.
- Oversee the payment dispute and complaint resolution processes.
- Ensure payment services run smoothly, promptly addressing issues and analysing root causes to prevent recurrence.
- Supervise and develop the Assistant Payments Manager, providing daily guidance and long-term growth opportunities.
Your Skills and Experience
- Previous experience as a payments manager, payments product owner, or business analyst working within payments for ecommerce.
- Strong understanding of the technical steps involved in processing payments from cards, mobile wallets, BACS, Direct Debits, and Faster Payments.
- Strong understanding of payment regulations: PSD2, PCI, and scheme rules.
- Confident to work with external providers as the business owner of payment solutions.
- Highly analytical.
- Numerate degree from a Russel Group university.
- Excellent written and verbal communication skills.
The Benefits
- Up to £70,000.
- Hybrid working.
- Discretionary bonus.
- 8% company pension.
- Private medical cover.
Please register your interest by sending your CV to Gaby Adamis via the Apply link on this page.
