Soft Services Operations Manager

4 weeks ago


Oxford, Oxfordshire, United Kingdom G4S Business Unit:US Youth Services Full time
Soft Services Operations Manager

We are seeking a skilled and experienced Soft Services Operations Manager to join our team at G4S Business Unit:US Youth Services. The successful candidate will be responsible for managing and inspiring the Domestic, Porterage, and Security teams across a Healthcare PFI contract.

The ideal candidate will have excellent people management skills and experience in managing a team. They will be able to allocate and monitor workloads according to the contract demands and have a good knowledge of MS Office/Google suite and corporate systems.

The Soft Services Operations Manager will be responsible for:

  • Developing the contract cleaning service to meet SLA, G4S, and Client requirements
  • Recruiting, training, monitoring, and coordinating a skilled team across operational activities to maximise cleaning efficiency, performance, and safety
  • Ensuring contract conditions are met by managing service delivery plans and resources effectively
  • Collating, analysing, and reviewing information e.g. budgets, hours, and forecasts to monitor and report on performance
  • Monitoring and reporting on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery
  • Overseeing team learning and HR process requirements including training attendance, absence, retention, and time-keeping management, quality of work, and behaviour

The successful candidate will receive:

  • 25 days holiday plus bank holidays
  • Progression, training, and development catered to you
  • Refer A Friend incentives
  • Company pension scheme with employer contributions
  • G4S Life Assurance Scheme
  • Subsidised healthcare plan
  • Charity work- Match-IT and Payroll Giving
  • 24/7 support specialising in health and medical
  • Discounts on high street shops and brands including several leading high street brands, retailers, and travel suppliers


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