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Technical Support Specialist

2 months ago

StainesuponThames, Surrey, United Kingdom Salt Search Full time

About Salt Search:

Salt Search is a leading provider of innovative solutions for the digital age. Our team of experts is dedicated to delivering exceptional customer experiences through cutting-edge technology and personalized support.

Job Title: Technical Support Engineer - Platform Technologies

Role Overview:

As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing expert technical guidance and support for our platform technologies. You will be responsible for resolving complex technical issues, managing escalations, and acting as a customer advocate with internal product and development teams.

Key Responsibilities:

  • Provide technical support and guidance to customers via various communication channels.
  • Resolve technical issues reported by customers in a timely and efficient manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain knowledge base materials to improve operational efficiency and empower customers.
  • Stay up-to-date with the latest platform technologies and advancements to provide expert guidance and support.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Work closely with cross-functional teams to ensure seamless customer experiences.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Basic knowledge of object-oriented programming languages like Java.
  • Understanding of web application components and architecture.
  • Familiarity with scripting languages such as JavaScript, Python, Perl, Unix Shell, and Windows Shell.
  • Knowledge of Linux/Unix operating systems.
  • Experience with relational databases (e.g., MySQL, Oracle).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading provider of innovative solutions.

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