Product Support Specialist

1 month ago


Daventry, Northamptonshire, United Kingdom Stryker UK Limited Full time

The Product Support Specialist role at Stryker UK Limited is a key position that requires a strong understanding of joint replacement procedures and robotic surgery with Mako. The successful candidate will be responsible for directly supporting all Stryker products associated with these procedures, ensuring exceptional levels of service to our clinical customers.

Key responsibilities include servicing existing and new customer bases within the theatre and clinical environment, providing support for MAKO robotic procedures and manual joint replacement surgeries, and providing training to theatre and wider HCP staff on Stryker products.

The ideal candidate will have a minimum of 2 years' theatre or medical experience, commercial knowledge, and an understanding of cost pressures surrounding theatres and surgical procedures. Strong communication and presentation skills, as well as the ability to work in a collaborative manner with colleagues and customers, are essential for this role.

Additional responsibilities include working closely with the local sales team to coordinate training and events, managing day-to-day requirements of business support, and auditing theatre Stryker stock. The successful candidate will also be required to develop an understanding of the local healthcare environment and regional strategy.

Key activities and accountabilities include:

  • Servicing existing and new customer base within the theatre and clinical environment.
  • Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
  • Providing theatre and wider HCP staff with training on Stryker products.
  • Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
  • Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
  • Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
  • Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
  • Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
  • Communicating essential features and benefits of products and their clinical application.
  • Always demonstrating outstanding ethics. Treating customers and other employees with respect and representing Stryker in the best possible light.
  • Behaving with integrity and delivering on commitments within required timescales.
  • Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
  • Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
  • Developing an understanding of the local healthcare environment and regional strategy.
  • Additional responsibilities as directed by RSM (Regional Sales Manager).


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