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Employment Coach

1 month ago

Burton upon Trent, Staffordshire, United Kingdom Acorn Training Full time
Job Summary

We are seeking a highly motivated and experienced Employment Coach to join our team at Acorn Training. As an Employment Coach, you will play a vital role in supporting individuals to develop their career and achieve their employment goals.

Key Responsibilities
  • Manage a customer case load effectively to ensure customers realise their full potential and move into sustainable employment
  • Provide one to one information, advice and guidance sessions to customers currently seeking sustainable employment
  • Prepare job search materials and differentiated products to meet the needs of the customer
  • Work with local employers and develop an awareness of the local labour market to identify key opportunities for customers and employers
  • Support and sign post customers identified pastoral needs
  • Provide information, advice and guidance on learning programmes and qualifications
  • Coach customers and promote positive behaviours associated with employment
  • Monitor own performance ensuring that customer attendance and success measures are above national benchmarks and are in line with contractual requirements
  • Keep accurate records to monitor customer progress towards individual goals, setting effective SMART targets
  • Work with various customer groups including young adults, adults, customers with learning difficulties and disabilities, lone parents offenders and offenders in the community
  • Identify and signpost for support customers with literacy and numeracy skills development needs, promoting independence and learning skills
  • Ensure that policies with regards to Child and Adult at Risk are adhered to
  • Ensure that policies with regards to Data Security are adhered to
  • Maintain a positive and professional company image at all times
  • Support the company Quality Policy and Information Security priorities
  • Support the company's equality of opportunity statement at all times
  • Work safely, supporting the company Health and Safety Policy
  • Perform any additional requests in line with the key responsibilities of this role
Requirements
  • Full NVQ Level 2 in customer service, business administration, accounting, or IT (essential)
  • GCSE (or equivalent) in English Language and Mathematics (essential)
  • Level 2 IT Qualification, such as ECDL (European Computer Driving Licence) (essential)
  • Level 3 Information, Advice and Guidance qualification (desirable)
  • IEP Accredited Sector Induction (Level 2) (desirable)
  • IEP Accredited Certificate in Employability Practice (Level 3) (desirable)
  • First Aid at Work Certificate (desirable)
  • IOSH Health and Safety Qualification (desirable)
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Employment Coach looking for a new challenge, please apply today.