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Service Advisor

2 months ago

Tamworth, Staffordshire, United Kingdom Sytner Group Full time
{"About the Role": "

About the role

We have an exciting opportunity for a skilled Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop.

As a Sytner Service Advisor, you will inform and consult on vehicle servicing, and keep the customer up to date at every stage while answering any questions or queries they may have.

You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.

Additionally, you will have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first, and you'll take the time to talk to people, build a genuine rapport, and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

", "Requirements": "

Don't worry if you don't have previous experience; we want applications from individuals with a willingness to learn and progress.

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail.

A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.

Working knowledge of Kerridge/Autoline would be advantageous, but not essential.

", "Benefits": "

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

  • Enhanced Holiday Entitlement – days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
", "About Us": "

At Sytner, our values and the way we behave are important to us.

We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

", "Language": "en-US"}