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Automotive Service Consultant

1 month ago

Tamworth, Staffordshire, United Kingdom Johnsons Cars Ltd Full time
Job Description

We are seeking a highly skilled Service Advisor to join our team at Johnsons Cars Ltd in Tamworth. As a Service Advisor, you will be responsible for providing exceptional customer service, scheduling work on customer vehicles, and promoting sales of genuine parts and accessories.

Key Responsibilities:

  • Deliver exceptional customer service by providing a knowledgeable, courteous, responsive, and efficient service.
  • Ensure all customer expectations and requirements are exceeded throughout.
  • Schedule work on customer vehicles, provide accurate estimates for servicing, repairs, and ensure customers are fully aware of the likely timescales and costs.
  • Promote sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.

Requirements:

  • Take pride in your ability to maximise sales and profit opportunities while delivering exceptional levels of professionalism and customer satisfaction.
  • Be focused on achieving goals, possess excellent interpersonal skills, and be recognised as a self-motivated team player and target achiever.
  • Have good telephone and face-to-face customer communication.
  • Have experience working in a Service Advisor role within an automotive environment.
  • Hold a valid UK driving licence.
  • Enjoy working in a fast-paced, process-driven aftersales environment and have strong organisation skills.

What We Offer:

  • 31 days paid annual leave, increasing to 33 with longevity of service.
  • Industry-leading product and manufacturer training to support your growth and success.
  • For those who want to progress and show potential, we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.