Knowledge Manager Lead
1 month ago
About the Role:
The Knowledge Manager Lead is a key member of our team, responsible for designing, implementing, and overseeing the Knowledge Process and policy. This includes managing, capturing, sharing, and making knowledge assets accessible to all stakeholders.
Main Responsibilities:
- Design and deploy the Knowledge Management process roadmap.
- Develop and deliver training programs for the Knowledge Management Process.
- Align processes and procedures with KCS best practices.
- Promote collaboration and knowledge sharing among employees.
- Build and drive a culture of knowledge sharing.
- Monitor progress and evaluate the effectiveness of the knowledge management strategy.
- Design and implement performance metrics to assess critical success factors.
- Ensure compliance with process and content standards.
- Interface with other processes and business functions to leverage ITIL benefits.
- Manage escalations related to Knowledge Management.
- Manage and leverage existing tool functionality to support efficient delivery of the process.
- Design and report on KPIs to meet targets.
- Support other business areas that require knowledge management practices.
- Coordinate with suppliers, contractors, and stakeholders as needed.
- Identify opportunities for continuous improvement.
- Manage and coach other roles under the Knowledge function.
- Align KM strategy with broader organisational learning strategies.
- Continuously improve the KM framework workflow and procedures.
Requirements:
- Proven experience in implementing KM strategies in the technology industry or within technical groups in line with KCS best practice.
- Good working knowledge of KCS methodology.
- Experience designing workflows and processes.
- Project management experience.
- 3 years ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000.
- Good level of technical understanding.
- Excellent English communication skills (written and oral).
- Self-motivated and capable of identifying solutions necessary to maintain and improve processes.
- Able to work both as part of a team and as an individual.
- Strong people skills and a coaching/mentoring mentality.
Additional Information:
We're looking for a skilled Knowledge Manager Lead to join our team at Telefonica Tech. If you have a proven track record in implementing KM strategies and a strong understanding of KCS methodology, we'd love to hear from you.
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