Knowledge Content Owner and Operations Lead

6 days ago


Belfast, United Kingdom Baker McKenzie Full time
Job Summary
We are seeking a highly skilled Service Owner for Knowledge Content Services to join our team in Belfast. In this role, you will be responsible for designing, implementing, and continuously improving the content management services. You will work closely with Knowledge Specialists, Senior Managers, and other stakeholders to ensure seamless service delivery and adoption.

About Us
Baker McKenzie is the world's leading law firm, with offices all over the world. Our Belfast Centre is home to over 400 colleagues in both legal and professional services. We offer a comprehensive benefits package, including private health cover, income protection, life assurance, and a full employee assistance plan.

Responsibilities
* Design and implement content management services that meet business requirements
* Collaborate with Knowledge Specialists and other stakeholders to ensure seamless service delivery and adoption
* Manage customer feedback and provide excellent customer experience
* Develop and maintain subject matter expertise in knowledge content management services

Requirements
* Relevant degree with experience in a complex service delivery environment
* Strong understanding of knowledge strategy and experience in managing customer feedback
* Excellent communication and interpersonal skills
* Ability to work well under pressure and manage multiple priorities

What We Offer

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