Senior Knowledge Strategist

3 days ago

Belfast, United Kingdom Telefonica Tech Full time
Telefonica Tech Job Description

About the Role

We are seeking a highly skilled Senior Knowledge Strategist to join our team at Telefonica Tech. As a Senior Knowledge Strategist, you will be responsible for designing, implementing, and overseeing the Knowledge Process and policy.

The ideal candidate will possess strong interpersonal skills, great leadership, effective communication, problem-solving, coaching, and teamwork skills. You will work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation's knowledge assets.

Your Key Responsibilities

  • Design, deployment, and ongoing management of the Knowledge Management (KM) process roadmap.
  • Develop and deliver the training programme for the KM Process.
  • Align processes and procedures to KCS best practices.
  • Promote collaboration and knowledge sharing through defining, supporting, and encouraging the use of knowledge to employees of all skill levels and roles.
  • Build and drive a culture of knowledge sharing and serve as the advocate for KM initiatives.
  • Monitor progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy.
  • Design and evaluation of performance metrics against the defined critical success factors and correction of shortcomings and streamlining the process as necessary.
  • Responsible for the execution of the process controls, ensuring that internal support groups, vendors, suppliers, customers comply with process and content standards.
  • Interface and collaborate with other processes and/or business functions to ensure they can leverage the benefits provided by the ITIL processes.
  • Own and manage escalations relating to Knowledge Management for the business.
  • Manage and leverage existing toolset functionality to support the effective and efficient delivery of the process.
  • Design KPIs and ensure they are reported on, and their targets met.
  • Support other areas of the business that require or could benefit from knowledge management practices, processes, or information.
  • Coordination with suppliers, contractors, 3rd parties, and stakeholders as required.
  • Identify opportunities and submit proposals for continuous improvement with respect to tools, staff, training, process, procedures, and work instructions.
  • Management and coaching of other roles under the Knowledge function.
  • Coordinate across the business to align KM strategy with broader organisational learning strategies.
  • Evaluate, revise, and continuously improve the KM framework workflow and procedures as the organisation scales.
  • Bring relevant industry insights to incorporate into the KM framework.
  • Identify and celebrate success stories from the KM Program.
  • Design and develop incentive mechanisms to acknowledge and highlight active participants.

Qualifications and Skills

To be successful in this role, you will need:

  • A current proven experience in implementing KM strategies in the technology industry or within technical groups in line with KCS best practice.
  • A good working knowledge of KCS methodology.
  • Experience designing workflows and processes.
  • Project management experience.
  • Three years' ITIL Operational experience and a strong knowledge of ITIL v4 and ISO 20000.
  • Experience operating and managing within an IT Service Management environment.
  • A good level of technical understanding.
  • Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organisations.
  • Self-motivated and capable of identifying one's own activities as well as the solutions necessary to maintain and improve processes.
  • Able to work both as part of a team and as an individual.
  • Strong people skills and a coaching/mentoring mentality.

Salary Range

$120,000 - $180,000 per annum.

Benefits

We offer a competitive salary range, excellent benefits package, and opportunities for professional growth and development.

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