Retirement Living Coordinator

3 weeks ago

Bushey, Hertfordshire, United Kingdom Riverside Full time
About the Role

We are seeking a highly skilled and experienced Retirement Living Co-ordinator to join our team at Riverside. As a key member of our staff, you will be responsible for coordinating and delivering a professional service to retirement living customers across a designated group of schemes.

Key Responsibilities
  • Facilitate the coordination and delivery of a professional service to retirement living customers.
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes.
  • Monitor and liaise the delivery of service contracts across a designated patch of schemes.
  • Assist customers in the completion of occupancy agreements and welfare benefit claims.
  • Deliver high standards of housing management and ensure that the service is meeting best practice.
  • Monitor and reduce issues of anti-social behaviour within services.
  • Clearly communicate customer responsibilities and tenancy compliance.
  • Work with colleagues to maintain good links with the local neighbourhoods.
  • Effectively use appropriate IT systems and maintain professional and timely records.
Requirements
  • Relevant experience of working with older and/or vulnerable people.
  • Good understanding of housing management.
  • Experience of managing relationships with partner agencies/organisations.
  • Formal qualifications in housing, care, or support would be an advantage.
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

What We Offer
  • Competitive pay and generous pension.
  • 28 days holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

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